Frequently Asked Questions
DogWatch SmartFence®
What is a DogWatch SmartFence®?
The DogWatch SmartFence® is a hidden underground pet fencing system that uses a low-level radio signal to safely keep your dog within a designated area, like your yard, or away from areas such as gardens, patios, or pools.
Unique to DogWatch, the SmartFence communicates with you by text or email alerts if there’s a wire break, a low collar battery, or boundary testing, giving you complete peace of mind.
How does the DogWatch SmartFence® work?
A boundary wire is buried a few inches underground around your property. The transmitter inside your home sends a radio signal through that wire. Your pet wears a SmartCollar® that recognizes the signal, emitting an audible or vibration warning when the dog nears the boundary and a mild, safe correction if it proceeds further.
The SmartFence Portal, connected via your home Internet, sends real-time alerts and tracks activity through the SmartFence App on iPhone or Android.
Do I need Internet or a smartphone?
The fence works without Internet, but communication alerts and activity tracking require an Internet connection.
You can still access your account from any web-enabled computer even if you don’t use a smartphone.
What happens if my Internet stops working?
The containment system continues functioning normally. Only the alert and activity-tracking features pause until Internet service resumes.
What if my dog leaves Wi-Fi or communication range?
Your dog’s SmartCollar® will still operate safely, it’s normal for pets to explore areas beyond the portal’s range.
What if my router lacks an extra Ethernet port?
An inexpensive Ethernet switch (available at major retailers) can add ports to your router for SmartFence connectivity.
Hidden Dog Fences
What is a hidden fence?
A hidden fence, sometimes called an “invisible fence”, uses a buried wire that transmits a harmless signal to your dog’s receiver collar. It can protect outdoor areas or create indoor boundaries that keep pets off furniture or out of specific rooms.
How do hidden fences work?
When your pet nears the boundary, the collar gives a warning beep or vibration. If your pet continues, it receives a mild static correction. With training and visual flags, pets quickly learn their safe zones.
How much do hidden fences cost?
Prices vary by property size, layout, and number of pets, but DogWatch® fences typically cost far less than traditional fencing while offering more flexibility and security.
Contact Suncoast DogWatch for a free estimate in your area.
How does my dog learn the boundary?
Prices vary by property size, layout, and number of pets, but DogWatch® fences typically cost far less than traditional fencing while offering more flexibility and security.
Contact Suncoast DogWatch for a free estimate in your area.
ProFenceX & WelcomeHome™ Technology
What happens if my dog crosses the boundary?
While rare with proper training, the ProFenceX includes WelcomeHome™ technology, allowing pets to return home safely without receiving a correction.
SkyShepherd GPS Dog Fence
What is SkyShepherd?
SkyShepherd is DogWatch’s revolutionary GPS-based containment collar. Using a GPS receiver and smart processor, it lets you set custom boundaries in seconds through the SkyShepherd mobile app, ideal for large Florida properties.
Is the feedback safe?
Yes. The stimuli are gentle and optimized for a dog’s physiology, effective yet harmless.
Where does SkyShepherd work best?
Ideal for properties of one acre or more with open yard space. It’s not suited for water boundaries or densely wooded canopies.
How does my dog learn a GPS fence boundary?
SkyShepherd’s patented Shepherding® technology guides your dog using adaptive feedback and positive reinforcement to help it recognize safe zones.
What if my dog goes outside the boundary?
In rare cases of high excitement, Shepherding® helps guide your dog safely back home once calm.
Training & Remote Collars
What is a remote trainer?
A DogWatch BigLeash® remote trainer helps reinforce commands and correct unwanted behaviors using audible tones, vibration, or low-level stimulation, great for off-leash training.
Will the stimulation hurt my dog?
Yes. The stimuli are gentle and optimized for a dog’s physiology, effective yet harmless.
At what age can I begin remote training?
Typically around 5-6 months, once your dog understands basic commands. We will evaluate readiness.
What safety features does BigLeash have?
Fifteen adjustable levels, tone/vibration modes, and an automatic 8-second shut-off prevent over-correction.
No-Bark Collars
What is the BarkCollar used for?
It reduces or eliminates excessive barking through sound, vibration, or mild static feedback.
How long does training take?
Most dogs adjust within a few days to weeks depending on personality and triggers.
At what age and size can my dog use it?
Recommended for dogs 4-6 months old and 4 lbs or heavier.
Warranty & Product Support
- Transmitters & Receivers: 2-year limited warranty (parts + labor)
- Batteries: 1 year warranty
- Accessories: 1 year warranty
- Exclusions: Misuse, water damage on non-waterproof units, unauthorized repairs
- Tampa
- Sarasota
- Bradenton
- Venice
- Lakewood Ranch
- North Port
- Siesta Key
- Clearwater
- ..and beyond
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Our experienced, friendly staff is here to answer any questions you might have about your DogWatch product. Give us a call or send us an email for more information or to request an appointment.